On+the+Phone

= = =media type="youtube" key="m-W6dXfm7YE?fs=1" height="385" width="480" align="center" = = = =Telephone: Connecting= Useful Phrases How can I help?media type="file" key="1.1_connecting.mov" width="234" height="234" align="right" Can I speak to …, please? Who’s calling, please? Please hold I’ll just put you through Could I speak to……please? Who shall I say is calling? Just a second I’ll see if he’s in I’ve got ……..on the phone for you Hang on a moment

=Telephone: Messages= Useful Phrasesmedia type="file" key="1.2_messages.mov" width="258" height="258" align="right" Can I speak to …, please? I’m afraid he’s in a meeting Can I help? Can you call back later? Can I take a message? Could you tell him that… Can I take your number, please? OK, I’ll make sure he gets the message

=Telephone - Messages Quiz= Instructions: Finish the sentence by choosing the correct words and writing them into the empty boxes. _ _ _? take / can / your / message / I / a / please _ _ ? later / call / can / back / you / soon / message _ _ _. meeting / afraid / I’m / she’s / a / in / at / on __,__ _ _ _ _ .media type="file" key="1.3_wrongnumber.mov" width="270" height="270" align="right" message / I’ll / sure / make / OK / gets / he / the / an / on
 * 1. He’s not in his office at the moment,**
 * 2. She’ll be back in the office this afternoon,**
 * 3. Can I speak to June Wilkinson please?**
 * 4. Could you ask him to ring me back please? My number is 020 7558 4567.**

=Wrong Number= Useful Phrases You must have the wrong number Is that not 556 8790? No, it’s 555 8790 Sorry about that I must have dialled the wrong number Can I help you? I’m sorry, you’ve got the wrong number I’ll try and put you through His direct number is … Sorry to have troubled you

media type="file" key="1.4_appointments.mov" width="270" height="270" align="right" =Appointments= Useful Phrases Can I speak to Brian Hibberd, please? I’m afraid he’s in a meeting I’d like to arrange an appointment I’ll just look in the diary When’s convenient for you? Would next Wednesday be OK? He’s free in the afternoon after about three I could make it after four So shall we say 4.15 next Wednesday?